Attendee FAQ

PLANNING AHEAD

What are the dates for the AMOS Conference in 2024 and 2025?

Save the dates for the AMOS Conference

  • September 17-20, 2024
  • September 16-19, 2025

REGISTRATION

I did not receive a confirmation email. How can I view it?

Please check your junk or spam folder. The email comes from info@amostech.com but through a different server to our usual email. Please let us know if you still do not find it.

I am unable to see the registration page. What can I do?

A strong firewall may block the links to our registration system. Please try the following:

  • Use a different browser;
  • Clearing your cache;
  • Open the link in an incognito/private window;
  • Try again from a different network, eg home rather than the office.

The url links to copy and paste into a browser are:

In-person Registration:
https://tools.eventpower.com/reg/index/Jv62uTDdhu

Virtual Registration:
https://tools.eventpower.com/reg/index/aYqr23vu77

  

Am I registered if I choose to pay later?

Registration, and a seat at AMOS, is not confirmed until payment is made. Early bird registrations must be paid by the deadline of June 28. Any registrations that are incomplete after June 28 (i.e. without payment) will lose the early bird rate and be added to the waitlist.  Details on rates can be found at https://amostech.com/registration

Are seats limited? Can I register onsite?
Seats are limited and last year sold-out well in advance. Onsite registration will not be available if sold-out in advance.
With record attendance expected again at the 2024 annual AMOS Conference, the main meeting room will be at capacity during the popular sessions. Attendees will be directed to an overflow room to watch the livestream or they can view them on the virtual conference platform/app.
I can no longer attend. How do I cancel my registration? What is the refund policy?

If you are no longer able to attend in-person, we encourage you to transfer your registration to a virtual ticket to have access to all the sessions, either live or on-demand after the event.

To transfer or cancel please contact us. If making a substitute, please provide  name of new attendee. 

Cancellations prior to August 16, 2024 will receive a full refund less $75 processing fee. No fees will be refunded after this date or for no-shows. Last day to substitute a registration, or transfer to a virtual registration is September 11, 2024.

How do I transfer my registration to a substitute?

Last day to substitute a registration, or transfer to a virtual registration is September 11, 2024.

Please contact us and provide name of who you wish to transfer your registration to. We will follow up with next steps.

 

How do I know I'm registered? Do I get a physical ticket?

You will receive confirmation of registration in an email from info@amostech.com with an invoice  attached. The name on the invoice is the name of the registrant (unless the invoice is for a group.) We do not issue physical tickets. When you check-in at AMOS, staff will check for your name in the system and check your ID.

How do I change my registration?

Use the link in your confirmation email to access your registration profile and make any updates. You can add short courses to your existing registration once available in June. When you add a short course keep all other registration details, including registration type. At checkout you will be prompted to pay the additional short course fee(s).

Warning: If you remove/delete the AMOS registration type you will be cancelling your registration!

If you are changing type of registration (in-person to virtual for example) then you first delete the existing registration type and then add the preferred type.

If a refund is due for switching to virtual, or you wish to transfer registration to a colleague please contact us.

How do one or two day registrations work? Can I select which days to attend?

When you select either 1-Day Registration or 2-Day Registration you will see an option to select the days you will be attending.

I have a virtual ticket but will be on Maui. Can I attend networking receptions or visit the exhibit hall?

No. Virtual registration does not allow access to the in-person venue and/or events.

STAYING IN MAUI

How do I book accommodation for the AMOS Conference?

The AMOS Conference contracts a limited block of rooms at the Wailea Beach Resort Marriott. As often happens with large Conferences, it is not feasible to house all participants at a single venue.

The unprecedented growth of the AMOS Conference and commitments to conference leadership and stakeholders has led to our room block reaching capacity. We recommend you secure alternative lodging with options listed at – https://amostech.com/attendee-info/

What parking is available at the venue?

Complimentary self-parking is available for participants not staying on property. With anticipated numbers, and the majority of attendees staying elsewhere, we encourage you to carpool if possible. Parking gates will be left open Wed-Fri. If the parking structure is full, overflow parking is available next door at The Shops at Wailea.

ATTENDEE LIST & PRIVACY POLICY

Can I get a copy of the attendee list?

Registered participants will have access to the virtual platform by Friday September 15 with the ability to view and connect virtually with attendees.

An actual list is included in the proceedings when made available after the conference. In line with our privacy policy, we do not share email and contact details with others, including sponsors.

Someone is trying to sell me a list of AMOS attendees - do you share my details with third parties?

Maui Economic Development Board does not sell its attendee list to third parties. If you receive an email solicitation regarding the AMOS Conference list, please do not respond as it may be a phishing exercise and is an inaccurate representation by the third party.

VIEWING PRESENTATIONS – VIRTUAL

How will I attend virtually? Is it a Zoom meeting?

It is more than a Zoom meeting. A week before the conference you will be given access to the Conference venue which you can access on any device through a browser. Nothing to download! You will be able to navigate to the Live sessions, the Poster Hall, and more. Please whitelist no-reply@xcd.com and info@amostech.com to be sure you receive notification of how to access the venue, as well as other conference related notices.

Why am I having trouble accessing the platform or the sessions once I'm logged in?

The most common issues are a VPN connection that is blocking the application, or type of internet browser you are using. Please temporarily disable your VPN if you are having trouble. In addition, check that your internet browser is up-to-date. Chrome is the preferred internet browser, followed by Firefox and Safari. Internet Explorer and Microsoft Edge are not supported.

If you are still having trouble, speak to your IT department about whitelisting these domains.

  • https://medb.econference.io/
  • https://bb.xcdcdn.com
  • https://s3.amazonaws.com
  • http://xcdzoom.s3.amazonaws.com
  • https://f002.backblazeb2
  • *.cloudfront.net

If you are unable to resolve the issue using these steps, you can live-chat with technical support by clicking on Technical Support from the left-menu during conference hours.

Will I be able to watch a recording of the presentations if I can’t make it to the live times?

This year all sessions, including technical presentations will be live-streamed. Recordings will be available within 24-48 hours.

How long do I get to view presentations and access the virtual platform?

The virtual platform will be available to all registrants up to 3 months post-AMOS Conference.

ATTENDING IN-PERSON

What health and safety protocols will be in place during the conference?

Participants’ daily participation will be on the agreement that they are not exhibiting any symptoms of COVID-19 (or other respiratory virus) including raised temperature, cough or shortness of breath.

What will the hybrid experience be like? Do I need the virtual platform?

Presentations will be in the main ballroom, with all presenters in-person. The online platforms complement the live experience of AMOS and is available to ALL attendees, in-person and virtual. Easily connect with fellow attendees; customize your agenda; and interact on the social feed.

You will be able to view livestreams of all sessions on both, as well as replays, plus see all the posters.  The virtual platform is browser based, and a Conference App can be downloaded to your mobile device. Choose which works best for you. Registrants will receive details to access both of these a week before AMOS. Virtual attendees will be able to view all sessions live including the Keynotes, Policy Forums and all technical sessions. Recordings will be available on demand within 24-48 hours.

Will there be a Luau this year?

The AMOS Conference ticket does not include a Luau. The Wailea Beach Resort does hold Luau’s and tickets can be bought separately at the venue.

The full schedule for what is included in AMOS 2023, including networking receptions, can be viewed at https://amostech.com/agenda/

SHORT COURSES

Are the Technical Short Courses in-person or virtual?

Short Courses will be announced in June and include both in-person and virtual options. Virtual courses will be held Monday Sept 16 and in-person courses will be held onsite Tues Sept 17.

Are the Technical Short Courses included in my registration? Is there an additional fee?

Short Courses are an optional extra to registration of the AMOS Conference. Pricing for 2024 to be announced – learn more about registration fees. The courses will be announced and offered starting June 7.

You can select one short course from each of the four distinct sessions, adding them to a new or existing registration. Short courses within a session run concurrently and will not be recorded. These are intended to be interactive and must be attended in real time.

To add to an existing registration, add the Short Course(s) to your registration. Keep all other registration details, including registration type. At checkout you will be prompted to pay the additional short course fee(s).

Can I participate in more than one short course? Will they be recorded?

You can select one short course from each of the four sessions. Short courses within a session run concurrently and will not be recorded. These are intended to be interactive and must be attended in real time. Course materials will only be shared with registered attendees.

Can I register for short courses only, without registering for the conference?

In-person short courses are only for those already registered for the AMOS Conference.

NETWORKING

How can I network at the virtual AMOS Conference?

There are a number of ways to network via the conference platform. You can connect with other participants whether they are attending in-person or virtually.

  • There will be a discussion board where you can chat or ask questions.
  • Plus, you will be able to see other participants profiles (you even get a name badge) and can reach out for 1-on-1 contact.