Attendee FAQ


Am I registered if I choose to pay later?

Registration is not confirmed until payment is made. Early bird registrations must be paid by the deadline of June 30. Any registrations that are incomplete after June 30 (i.e. without payment) will lose the early bird rate.  Details on rates can be found at

How do I know I'm registered? Do I get a physical ticket?

You will receive confirmation of registration in an email from with an invoice  attached. The name on the invoice is the name of the registrant (unless the invoice is for a group.) We do not issue physical tickets. When you check-in at AMOS, staff will check for your name in the system and check your ID.

Are seats limited? Can I register days before the conference or onsite?
With record attendance expected at the 2023 annual AMOS Conference, the main meeting room will be at capacity during the popular sessions. Attendees will be directed to an overflow room to watch the livestream or they can view them on the virtual conference platform/app.
Conference registration also includes access to important networking opportunities–breakfast, lunch and networking functions–which we know from experience our audience find to be of great value.
In-person registration may end early if capacity of the venue is reached.
Can I register after the event has started?

Yes you can, however you secure the better rate when you register in advance. The early bird rate ends June 30, and the advanced rate ends September 1. Registering in advance also means you have access to the virtual platform when it opens September 13 to get familiar and to start networking.

In-person registration may end early if capacity of the venue is reached. 

How do I change my registration?

You can login to the registration and update your profile and you can add short courses to your existing registration. When you add a short course keep all other registration details, including registration type. At checkout you will be prompted to pay the additional short course fee(s) – $105 per course

Warning: If you remove/delete the registration type you will be cancelling your registration!

You can also switch registration type from in-person to virtual if need. If a refund is due for switching to virtual, or you wish to transfer registration to a colleague please contact us.

I have a virtual ticket but will be on Maui. Can attend networking receptions or visit the exhibit hall?

No. Virtual registration does not allow access to the in-person venue and/or events.

I can no longer attend. How do I cancel my registration? What is the refund policy?

If you are no longer able to attend in-person, we encourage you to transfer your registration to a virtual ticket to have access to all the sessions, either live or on-demand after the event.

To transfer or cancel please contact us.

Cancellations prior to August 18, 2023 will receive a full refund less $75 processing fee. No fees will be refunded after this date or for no-shows. Last day to substitute a registration, or transfer to a virtual registration is September 11, 2023.


How do I book accommodation for the AMOS Conference?

The AMOS Conference contracts a limited block of rooms at the Wailea Beach Resort Marriott. As often happens with large Conferences, it is not feasible to house all participants at a single venue.

The unprecedented growth of the AMOS Conference and commitments to conference leadership and stakeholders has led to our room block reaching capacity and it is SOLD-OUT. We recommend you secure alternative lodging with options listed at –

What parking is available at the venue?

Complimentary self-parking is available for participants not staying on property. With anticipated numbers, and the majority of attendees staying elsewhere, we encourage you to carpool if possible. If the parking structure is full, overflow parking is available next door at The Shops at Wailea.


What health and safety protocols will be in place during the conference?

Participants’ daily participation will be on the agreement that they are not exhibiting any symptoms of COVID-19 including raised temperature, cough or shortness of breath.

What will the hybrid experience be like? Do I need the virtual platform?

Presentations will be in the main ballroom, with all presenters in-person. The online platforms complement the live experience of AMOS and is available to ALL attendees, in-person and virtual. Easily connect with fellow attendees; customize your agenda; and interact on the social feed.

You will be able to view livestreams of all sessions on both, as well as replays, plus see all the posters.  The virtual platform is browser based, and a Conference App can be downloaded to your mobile device. Choose which works best for you. Registrants will receive details to access both of these a week before AMOS. Virtual attendees will be able to view all sessions live including the Keynotes, Policy Forums and all technical sessions. Recordings will be available on demand within 24-48 hours.

Will there be a Luau this year?

The AMOS Conference ticket does not include a Luau. The Wailea Beach Resort does hold Luau’s and tickets can be bought separately at the venue.

The full schedule for what is included in AMOS 2023, including networking receptions, can be viewed at


How will I attend virtually? Is it a Zoom meeting?

It is more than a Zoom meeting. A week before the conference you will be given access to the Conference venue which you can access on any device through a browser. Nothing to download! You will be able to navigate to the Live sessions, the Poster Hall, and more. Please whitelist and to be sure you receive notification of how to access the venue, as well as other conference related notices.

Why am I having trouble accessing the platform or the sessions once I'm logged in?

The most common issues are a VPN connection that is blocking the application, or type of internet browser you are using. Please temporarily disable your VPN if you are having trouble. In addition, check that your internet browser is up-to-date. Chrome is the preferred internet browser, followed by Firefox and Safari. Internet Explorer and Microsoft Edge are not supported.

If you are still having trouble, speak to your IT department about whitelisting these domains.

  • https://f002.backblazeb2
  • *

If you are unable to resolve the issue using these steps, you can live-chat with technical support by clicking on Technical Support from the left-menu during conference hours.

Will I be able to watch a recording of the presentations if I can’t make it to the live times?

This year all sessions, including technical presentations will be live-streamed. Recordings will be available within 24-48 hours.


Are the Technical Short Courses in-person or virtual?

Short Courses will be announced in June and include both in-person and virtual options. Virtual courses will be held Monday Sept 18 and in-person courses will be held onsite Tues Sept 19.

Are the Technical Short Courses included in my registration? Is there an additional fee?

Short Courses are an optional extra to registration of the AMOS Conference. Pricing for 2023 is $105 per course – learn more about registration fees. The courses will be announced and offered starting June 7.

You can select one short course from each of the four distinct sessions, adding them to a new or existing registration. Short courses within a session run concurrently and will not be recorded. These are intended to be interactive and must be attended in real time.

To add to an existing registrationlogin and add the Short Course(s) to your registration. Keep all other registration details, including registration type. At checkout you will be prompted to pay the additional short course fee(s) – $105 per course.

Can I participate in more than one short course? Will they be recorded?

You can select one short course from each of the four sessions. Short courses within a session run concurrently and will not be recorded. These are intended to be interactive and must be attended in real time. Course materials will only be shared with registered attendees.


How can I network at the virtual AMOS Conference?

There are a number of ways to network via the conference platform. You can connect with other participants whether they are attending in-person or virtually.

  • There will be a discussion board where you can chat or ask questions.
  • Plus, you will be able to see other participants profiles (you even get a name badge) and can reach out for 1-on-1 contact.